TERMS AND CONDITIONS OF SALE
You can also read our FAQs for more general information about how our subscription work.
This Policy was last updated on 4 October 2018.
The Local Collective is operated from the United Kingdom by The Local Collective Group Ltd whose registered office is at 71 – 75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
The Local Collective Group Ltd is registered in England with Companies House.
Excluding any content which may be submitted by Visitors from time to time, we strive to ensure that the information on the Site is complete and reliable. Certain information may contain pricing errors, typographical errors and other errors or inaccuracies which we may correct without liability. We also reserve the right to limit quantities purchased by Members and to revise, suspend, or terminate an event or promotion at any time due to inventory, shortages, or user breach (including after an order has been submitted and/or acknowledged). We do not guarantee that all products described on our site will be available.
You can contact The Local Collective by email at firstname.lastname@example.org.
The contents of each The Local Collective box are a surprise. Each box will contain at least five full size items. “Full size” refers to items that are not samples, miniatures, travel sizes or other smaller variations on a standard product; however, where products come in a variety of sizes but can all be classed as “full size”, we may include the smallest of these within the five full size items. Samples, miniatures, travel sizes etc. may also be included in addition to the five full size items but are not guaranteed.
The contents will be products that can be classified as, but are not limited to: beauty; stationery; jewellery; accessories; homeware. Products that can be classified differently may also be included.
The Local Collective aims to ship on the 5th of each month. The exact day of dispatch may vary, and may be later than anticipated due to unforeseen circumstances. Once dispatched, we do not provide any guarantee of delivery date.
Please note that there may be shipping delays and/or product back-orders due to a stall involving the vendor/brand fulfillment process. You will not be eligible for a refund due to any unforeseen delays.
We use a number of different postal and courier services, and these are subject to change at any time. Not all services provide tracking information and so we will not be able to track your delivery at all times.
Please note that you shall receive no refunds and no exchanges for any products once we or our supplier delivers these items to the carrier unless the product received by you is damaged and/or expired.
All products purchased from or via the Service are transported and delivered to you by an independent carrier not affiliated with, or controlled by, The Local Collective. The risk of loss for such products passes to you when The Local Collective or our supplier delivers these items to the carrier. Title to products purchased on the Service passes to you when we receive full payment of all sums due for such products including any shipping and handling charges.
Should your parcel arrive damaged or not arrive at all, we will endeavor to send a replacement; Should we no longer have sufficient stock to do this, we will seek to replace with a similar product of equal or higher value, or offer a full or partial refund depending on the extent of damage or loss. To do so, please refer to the returns, exchange, and refunds policy below.
RETURNS AND EXCHANGE POLICY
In a case of Returns, Exchange or Refunds due to damaged, expired or missing products, the subscriber must contact The Local Collective (email@example.com) within 14 days from the date the subscriber received the merchandise.
In the case of a lost box or box showing as delivered, but not received, the subscriber must contact The Local Collective within 14 days from the ship date.
Any complaints received after the timeline given will not be eligible for a refund or replacement.
If you cancel an order within the fourteen-day cancellation period (see below), The Local Collective will refund you as soon as possible and, in any case, within fourteen days of the day of our receipt of the returned products or (if earlier) the day you provide evidence of having sent the products back to us.
Rights to Cancel
You can cancel your order at any time, but it is only if you do it within this initial fourteen days period after your initial subscription that you will be entitled to a refund (as required by UK Legislation known as the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013).
To cancel your order, you must inform The Local Collective by email at firstname.lastname@example.org, giving us your name, address and order reference. You must return the products to The Local Collective within 14 days of notifying us of the cancellation in the same condition in which you receive them and at your own cost and risk.
Address changes must be made by the 20th of the month in order to take effect for the next month's shipment. If the address is not updated in time, the shipping label will be printed with the previous address, therefore, the carrier has the right to charge a forwarding fee. If an item is returned to sender, due to an incorrect or undeliverable address, The Local Collective will not be liable for a reshipment.
Payments shall be processed through our site and shall be in the form you select when you either submit an order form or your register a Paid Service. The Local Collective reserves the right to withhold payment or charge back to your account any amounts otherwise due to us under this Agreement, or amounts due to any breach of this Agreement by you, pending The Local Collective’s reasonable investigation of such breach. To ensure proper payment, you are solely responsible for providing and maintaining accurate contact and payment information associated with your account, which includes without limitation applicable tax information. You agree to pay all applicable taxes or charges imposed by any government entity in connection with your participation in the Service. If you dispute any payment made hereunder, you must notify The Local Collective in writing within thirty (30) days of such payment. Failure to notify The Local Collective shall result in the waiver by you of any claim relating to such disputed payment. Payment shall be calculated solely based on records maintained by The Local Collective. No other measurements or statistics of any kind shall be accepted by The Local Collective or have any effect under this Agreement. We may withhold any taxes or other amounts from payments due to you as required by law.
All information that you provide in connection with a purchase or transaction or other monetary transaction interaction with the Service must be accurate, complete, and current. You agree to pay all charges incurred by users of your credit card or debit card, used in connection with a purchase or transaction or other monetary transaction interaction with the Service at the prices in effect when such charges are incurred. You will pay any applicable taxes, if any, relating to any such purchases, transactions or other monetary transaction interactions.
This website is provided “as is” without any representations or warranties, express or implied. The Local Collective makes no representations or warranties in relation to this website or the information and materials provided on this website.
Without prejudice to the generality of the foregoing paragraph, The Local Collective does not warrant that:
LIMITATIONS OF LIABILITY
The Local Collective will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:
Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit The Local Collective’s liability in respect of any:
By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.
If you do not think they are reasonable, you must not use this website.
If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.
You hereby indemnify The Local Collective and undertake to keep The Local Collective indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by The Local Collective to a third party in settlement of a claim or dispute on the advice of The Local Collective’s legal advisers) incurred or suffered by The Local Collective arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.
BREACHES OF THESE TERMS AND CONDITIONS
Without prejudice to The Local Collective’s other rights under these terms and conditions, if you breach these terms and conditions in any way, The Local Collective may take such action as The Local Collective deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.
The Local Collective may revise these terms and conditions from time to time. Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website. Please check this page regularly to ensure you are familiar with the current version.
The Local Collective may transfer, sub-contract or otherwise deal with The Local Collective’s rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.
You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.
If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
LAW AND JURISDICTION
These terms and conditions will be governed by and construed in accordance with English Law, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.