1. WHAT WILL I GET IN EACH BOX?
We want to keep it a surprise! Each box will contain at least 5 gifts from our partners, plus the occasional samplers. Just like opening presents on a Christmas morning, you won’t know until your parcel arrives on your doorstep. We want you to enjoy the joy and excitement of discovering new products. The box will contain anything from the worlds of beauty, homeware, non-perishable food and beverage, and more. Sometimes we will even feature boxes with special exclusive themes!
2. WHEN WILL MY BOX ARRIVE?
We deliver our boxes every month. Our subscribers should receive their box within the first weekend of the month. If it has yet to arrive by the 15th of that month, please email us at firstname.lastname@example.org.
3. WHICH BOX WILL I RECEIVE FIRST?
If you subscribe before the 26th of the month, you'll receive the subsequent month's box. For example, if you subscribe on 26 March, you'll receive the April box.
If you subscribe later than the 26th of each month, you'll still be able to purchase that box for as long as stocks last from our Shop Now page.
4. WHERE CAN I BUY MORE OF THE ITEMS THAT ARE INCLUDED IN THE BOX?
We love to hear that you enjoyed the curated items in the Box. As advocates of these partnering suppliers and their stories, we will give you links to their website where you can purchase them through our “Stories” Page. We also provide exclusive discount codes for our subscribers’ next purchase from our partners, which can be found in the Supplier’s Booklet in each Box
5. Can I buy just one box?
Yes of course! Just proceed to our Shop Now page to purchase the Box of the Month. Please note that we do not provide free delivery for our individual box purchases.
Cancellations and Refund
1. What if I don't like the products in my box?
We work really hard at The Local Collective to source products that we think our supporters will love but we know that we can't please everyone all of the time. Unfortunately, we don’t do exchanges to items in the box.
2. What if I received a faulty item?
If there's a fault with one of your products then we will do our best to replace this for you, subject to availability. Please email us at email@example.com to arrange this. However, replacement shipping will be done at your own expense (details included in Cancellation policy).
3. What if I am unhappy with everything in the box?
If by the off-chance you are not happy with the box, you can return the full box to us with all individual products unopened and unused. Please email us at firstname.lastname@example.org within 14 days of receiving the products to be eligible for a refund. You must return the products to The Local Collective within 14 days of notifying us of the cancellation at your own cost and risk.
4. Can I cancel my subscription?
You can cancel your subscription at any time by emailing us at email@example.com! However, our cut-off date for cancellations is 25th of each month. Contacting us before that will ensure that you will not receive the next month’s box. However, if you cancel after the 25th, you will receive the next month’s box before your subscription is cancelled.
1. When will I be charged for my boxes?
When you subscribe to The Local Collective, your first payment will be taken immediately. The date of your subsequent payments will be on the 11th of each month.
All payments are made securely over Stripe.
2. Do I have to pay for delivery?
Delivery is free for our monthly subscription boxes.
If you purchase our one-off boxes, delivery is £4.
3. What payment methods can I use?
You can choose to pay by credit card or debit card.
Changing of Details
1. How do I change my card and/or address details?
You can update your personal details by emailing us at firstname.lastname@example.org. Address changes must be made before the 20th of the month in order for it to be sent to your new address for next month’s Box.
1. I'm buying a subscription for a friend but want it to be a surprise, can you keep it a secret?
Yes, absolutely! Just be sure to select the “Different Shipping and Billing Address” option during check out.
2. Do you have Gift cards?
As an alternative to gift subscriptions, we'll soon be adding gift cards to our shop so the recipient can choose their own subscription, or use it to buy one off products from The Local Collective.